How to automatically forward Interac notification emails in Outlook / Microsoft 365 ?

Follow these steps to automatically forward all emails from notify@payments.interac.ca to interac@colib.io.

Good news: unlike Gmail, Microsoft 365 does not send a confirmation email and does not require any verification. The rule starts working as soon as you save it.

Before you start: some Microsoft 365 organizations block automatic forwarding to addresses outside the company. If you are not the administrator of your mailbox, ask your IT administrator to check the setting described in For Microsoft 365 administrators below.

Step 1: Open your mailbox rules

We recommend using Outlook on the web (or the new Outlook for Windows and Mac). Rules created there run on Microsoft's servers, so they work 24/7 even when your computer is turned off.

1. Go to outlook.office.com and sign in with your Microsoft 365 account
2. Click the gear icon in the top-right corner to open Settings
3. Select Mail, then Rules
4. Click + Add new rule

Step 2: Create the forwarding rule

1. In Name your rule, enter:

   Forward Interac notifications to Colib

2. Under Add a condition, select From and enter:

   notify@payments.interac.ca

   Press Enter so the address is added as a recipient chip.

3. Under Add an action, select Forward to and enter:

   interac@colib.io

   Press Enter to confirm the address.

4. Leave Stop processing more rules unchecked, so your other rules keep working
5. Click Save

Use Forward to, not Redirect to. Redirected messages keep the original sender and can be rejected by our anti-spam checks. Forwarded messages are correctly delivered and processed.

A copy of every Interac notification stays in your own mailbox. Forwarding does not delete anything.

Step 3: Make sure Interac emails don't land in Junk

Rules are not applied to messages that Microsoft moves to the Junk Email folder. To avoid missed notifications:

1. Go to Settings > Mail > Junk email
2. Under Safe senders and domains, click + Add
3. Enter:

   notify@payments.interac.ca

4. Click Save

Step 4: Check that it works

The rule only applies to new incoming emails. Existing messages already in your inbox are not forwarded.

1. Wait for the next Interac notification, or send yourself a test Interac transfer
2. Confirm the email arrives in your inbox and that no delivery failure notice appears

If you receive a delivery failure message, see the troubleshooting section below.

Using classic Outlook for Windows instead

If you prefer to create the rule from the classic Outlook desktop app:

1. Open Outlook and go to File > Manage Rules & Alerts
2. Click New Rule, then Apply rule on messages I receive
3. Select from people or public group and enter notify@payments.interac.ca
4. Select forward it to people or public group and enter interac@colib.io
5. Name the rule and click Finish

Important: a rule created this way may run only while Outlook is open on your computer. If Outlook displays "This is a client-only rule", create the rule in Outlook on the web instead (Step 1) so it runs continuously on the server.

For Microsoft 365 administrators

By default, Microsoft 365 blocks automatic forwarding to external addresses. If forwarding is blocked, the sender receives a bounce message containing:

5.7.520 Access denied, Your organization does not allow external forwarding.

To allow it:

1. Sign in to the Microsoft Defender portal as an administrator
2. Go to Email & collaboration > Policies & rules > Threat policies > Anti-spam
3. Open the Anti-spam outbound policy (Default), or create a new outbound policy that applies only to the mailbox concerned
4. Click Edit protection settings
5. Set Automatic forwarding rules to On – Forwarding is enabled
6. Click Save

Changes can take up to an hour to apply. Creating a dedicated policy scoped to the single mailbox that forwards to Colib keeps the stricter default protection in place for everyone else.

Troubleshooting

Still stuck? Contact us at support@colib.io and we will help you finish the setup.