How to use a background image during a video session?

Who is this article for?

A background image replaces what is behind you with a picture during an online session: your home or office stays private, and the other participants see a neutral background.

This article is for practitioners and clients who take part in a video session provided by Colib. It explains how to choose, change and remove a background image, and how the practice chooses the images offered.

Before you start: join the session first. The background image is offered in the session itself. It only appears when your browser supports it (on a computer, a recent version of Google Chrome gives the best results) and when the practice has background images available (see step 4).

1Open the video options

1. In the bar at the bottom of the session, click the small arrow next to the Video button (camera icon).
2. In the menu, click Use a Background Image.

2Choose an image

1. The Choose a background image window shows all the images available.
2. Click the image of your choice. The window closes and your background is updated within 1 to 2 seconds.

3Change or remove the image

Once an image is used, the menu of the Video button shows Change Background Image, with the number of the image chosen (for example 3/7).

• Change the image — click Change Background Image and choose another image in the window.
• Remove the image — in the same window, click No background image (or click the image in use again). Your real background is shown again.

4Choose the images offered by your practice (administrators)

The images offered in the sessions can be customized in your practice settings. They are the same for all the sessions of the practice, for practitioners and clients.

1. Go to Settings > Telehealth (www.colib.io/settings?show=video).
2. Turn on Use default background images to offer the images provided by Colib. Turn it off to offer your own images instead.
3. To add one of your images (option turned off), click + Add image, enter a Name, drag the image into the box or click it to choose a file from your computer, then click Save.
4. Under Existing image(s), the pencil icon replaces an image or changes its name, and the trash icon deletes it.

Important: if Use default background images is turned off and you have not added any image, the Use a Background Image option is not shown in the sessions.

Good to know

• Image or blur — you can use one or the other, not both: choosing an image removes the background blur, and turning on the blur removes the image. See How to blur my background during a video session
• The option is missing — your browser or device does not support background images, or your practice has no image available (see step 4).
• Other features of the session — see What features are integrated into the video conferences provided by Colib?

Still have a question?

Write to us at support@colib.io, we will be happy to help.