Troubleshooting telehealth problems (Video and audio)

Having trouble with your videos? Our guide, 'Troubleshooting Video Problems,' provides practical solutions to common issues.

1. Browser Selection

If you're using our telehealth tool on a laptop or computer, avoid using Safari. Safari is known to have issues with input selection (microphone and camera). Instead, we recommend using one of the following browsers for the best experience:

• Google Chrome
• Microsoft Edge
• Firefox

2. General Steps

To ensure high-quality video and audio, follow these steps:

• Make sure you have a stable internet connection.
• If your internet connection is poor, our telehealth tool will automatically disable your camera to prioritize audio quality.

3. Audio Problems

If you're experiencing audio issues, ensure that your browser has access to the microphone. Here are guides for enabling microphone permissions in different browsers:

• Chrome: Manage Microphone Permissions
• Firefox: Manage Microphone Permissions
• Safari (Mac): Manage Microphone Permissions

If the problem persists, try using a different browser or restarting your device.

4. Video Problems

If you're experiencing video issues, ensure that your browser has access to the camera. Use the following guides for enabling camera permissions in different browsers:

• Chrome: Manage Camera Permissions
• Firefox: Manage Camera Permissions
• Safari (Mac): Manage Camera Permissions

If the issue persists, try using a different browser or restarting your device.