How to get an email or SMS reminder before each appointment ?

Colib can notify you a few minutes before each of your appointments starts, by email or by SMS. The reminder shows the appointment type, the start time in your time zone and the initials of the clients expected, with a direct link to the appointment in your schedule. This setting is personal: each practitioner chooses their own delay and notification channel from https://www.colib.io/Settings?show=notifications.

Before you start

• Email and SMS reminders are included in every plan.
• SMS reminders are sent to the cell phone number in your profile.
• No reminder is sent for an appointment that is cancelled, marked as a no-show, or has already started.

Step 1: check your cell phone number (SMS only)

1. Open your profile: https://www.colib.io/MyProfile (or click your name in the top right corner, then My profile).
2. In the Profile tab, fill in the Cell phone field with a valid Canadian number.
3. Click Save.

Without a cell phone number, SMS reminders cannot be sent. A warning is displayed in the Notifications tab if you select SMS without a number.

Step 2: enable the reminder

1. Open the Notifications tab: https://www.colib.io/Settings?show=notifications.
2. In the Appointment reminders section, turn on Remind me before each of my appointments.
3. Enter the delay in Minutes before the appointment, between 5 and 480 minutes (8 hours). For example, 15 to be notified a quarter of an hour ahead.
4. Choose the Notification channel: Email or SMS.
5. Click Save at the bottom of the tab.

What the reminder contains

• Your clinic name at the beginning of the email subject, with your logo if one was added in your clinic settings (https://www.colib.io/Settings).
• The appointment type and the initials of the clients attending. No full name and no clinical information is sent, including by SMS.
• The start date and time, converted to the time zone set in your profile.
• A link that opens the appointment directly in your schedule.

The reminder is sent in your profile language (English or French).

Frequently asked questions

What happens if the appointment is moved or reassigned to another practitioner?
The reminder is automatically rescheduled to the new time. If the practitioner changes, the new practitioner receives the reminder according to their own settings.

I selected SMS but I receive an email.
SMS requires a valid Canadian cell phone number in your profile. If either condition is not met, or if the SMS fails to send, Colib sends the reminder by email instead.

Do my clients receive this reminder?
No. This reminder is for you only. Client reminders are configured for each appointment type in https://www.colib.io/Settings?show=appointments.