Who is this article for?
The answers to the questions most often asked about TELUS Health eClaims in Colib.
Is TELUS Health eClaims included in my plan?
Yes, TELUS Health eClaims is available on every Colib plan. You also need to be registered with TELUS Health eClaims: please see the article titled "How to enable TELUS Health eClaims for your clinic".
Which insurers and professions are supported?
The insurers that take part in TELUS Health eClaims, and the services TELUS allows for each role: please see the article titled "Which insurers and professions are supported by TELUS Health eClaims?".
Can I submit a claim for an online appointment?
Yes. For an online appointment, Colib sends the work address of the clinic marked as virtual.
In which language is the claim sent?
In the language of the invoice. The insurer's notes and explanation of benefits come back in that language when the insurer supports it.
Can I change a claim after sending it?
No. Cancel it on the day it was submitted, correct the invoice, then submit a new claim: please see the article titled "How to cancel a TELUS Health eClaims claim".
How long do I have to submit a claim?
Usually 31 days after the date of service. Some insurers accept fewer or more days (Alberta Blue Cross 60 days, RWAM 14 days, GroupHEALTH, GroupSource and Manion 3 days). Past the deadline, submit the claim manually on the TELUS platform.
How many appointments can a claim contain?
Up to 31 lines (appointments and products). One invoice is one claim: split larger invoices.
I have several clinics in Colib. Can each one have its own TELUS location?
Not yet: the TELUS settings apply to the whole Colib account. Contact us if your clinics have different TELUS locations.
Does Colib notify me when a pending claim is decided?
No. The insurer sends the result directly, outside Colib: please see the article titled "What to do with a pending, refused or failed TELUS Health eClaims claim".
Is the client notified?
Colib sends nothing to the client about the claim. Give them the insurer's explanation of benefits, as TELUS requires.
Where do I see all my claims?
In Invoices > Insurance claims: please see the article titled "How to follow your claims in the Insurance claims dashboard".
Related articles
- Please see the article titled "How to enable TELUS Health eClaims for your clinic".
- Please see the article titled "How to submit a claim through TELUS Health eClaims".
- Please see the article titled "Which insurers and professions are supported by TELUS Health eClaims?".
Still have a question?
Write to us at support@colib.io, we will be happy to help.
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