How to register with TELUS Health eClaims and what it brings to your practice ?

Who is this article for?

Canadian therapists and clinics can now use TELUS Health eClaims through Colib to direct bill to insurers on behalf of their clients.¹ With TELUS Health eClaims, you submit claims directly to insurance companies on behalf of your clients, which streamlines the payment process and improves the patient experience.

This article explains what TELUS Health eClaims brings to you and your clients, and how to register for free with TELUS before turning it on in Colib.

Did you know? 70% of Canadians are covered by a private insurer that uses eClaims. Give your clients a better experience with eClaims direct billing.

Register now for free

1What's in it for you

• Easy and simple to use: fully integrated with the Colib practice management software
• Helps minimize your credit card costs: bill your clients only for the portion not covered by their insurer. Calculate your potential savings with the savings calculator²
• Helps you gain a competitive edge: offer your clients a new payment method that will attract them and keep them loyal

2What are the benefits for your clients

• Helps minimize out-of-pocket expenses: they pay only the portion not covered by their insurer³
• Helps reduce paperwork: no need to submit their own claims to their insurer
• Instant response: insurance coverage is verified in real time

Discover why 94% of healthcare professionals using eClaims would recommend it to their peers.⁴ Join the 100,000+ healthcare professionals already signed up for eClaims.

3Check that your profession is eligible

Not every profession can claim through TELUS Health eClaims, and each insurer decides which professions it covers. Before you register, check with TELUS that your profession is eligible.

4Register for free with TELUS Health eClaims

TELUS Health eClaims is a TELUS service: you register on the TELUS website, not in Colib.

Register now for free

1. Click Register now for free above to open the TELUS Health eClaims registration page.
2. Fill in the registration form for your clinic, or for yourself if you work alone, and accept the TELUS provider agreement.
3. Each practitioner who will submit claims registers with their own license number and professional order.
4. Keep the information TELUS sends you once your registration is approved. You will need it in Colib:

For any question about your registration, visit the TELUS Health eClaims Help and Resources Centre.

5Turn on TELUS Health eClaims in Colib

Once you have your TELUS information, a clinic administrator turns on TELUS Health eClaims in Settings > Direct Billing (www.colib.io/settings?show=directbilling). See How to enable TELUS Health eClaims for your clinic.

All the setup steps in Colib: setting up practitioners, clients, appointment types and products, collecting consent, submitting a claim and following it are explained in the TELUS Health eClaims articles of the Colib help center.

Notes

1. All features, functions, eligible professions and related benefits are inherent to the TELUS Health eClaims platform, but may not be supported by all participating insurers or in all provinces. Coverage is dependent on individual plan details and on the license issuer of the professional.
2. The results of the credit card savings calculator should be used as estimates only and may differ from actual credit card savings. TELUS does not guarantee the accuracy of the credit card savings estimated by the calculator. This tool is for estimation purposes only and is not an accurate calculation of the amount you will save. Here's how credit card savings are calculated: (credit card fee % x average cost of service $ x number of services per week x number of weeks per year) - (credit card fee % x average cost of service $ x 10% x number of services per week x number of weeks per year). For the purposes of this calculation, we assume that, on average, 10% of the service is not covered by the insurer.
3. All features, functions, eligible professions and related benefits that allow the client to pay only the portion not covered by their insurer are inherent to the TELUS Health platform. Some insurers may not support them. For more details, consult the eClaims FAQ.
4. Survey results were obtained by Callosum for TELUS Health from 1,600 Canadian healthcare professionals using eClaims (March 22 to April 6, 2023).

Related articles

• See How to enable TELUS Health eClaims for your clinic.
• See TELUS Health eClaims: frequently asked questions.
• All the TELUS Health eClaims articles: help.colib.io/en/support/solutions/folders/153000769361

Still have a question?

Write to us at support@colib.io, we will be happy to help.

TELUS Health eClaims offered by: