If you're unsure why a specific time slot isn't available on your scheduler or online booking page, here are a few potential causes to investigate:
Review Your Declared Availabilities
Ensure the days and hours you've set for availability are accurate:
How can I update the days/hours that I work?Verify Your Availability Groups
Check the customized availability groups you've configured:
How can I customize my availability with availability groups?Review Time Buffers for Appointments
Time buffers added before or after an appointment type may block certain time slots. For example:
- If you’ve set a 30-minute buffer before an appointment and a 15-minute buffer after, for a 1-hour appointment, a total of 1 hour and 45 minutes must be free for the time slot to appear bookable.
Adjust time buffers here: Appointment Settings
- If you’ve set a 30-minute buffer before an appointment and a 15-minute buffer after, for a 1-hour appointment, a total of 1 hour and 45 minutes must be free for the time slot to appear bookable.
Check Your Online Booking Options
Certain settings, like "Cluster online booking" or "Make me look busy," can influence the availability shown on your online booking page.
Update your preferences here: Personal SchedulerCheck your scheduler
An appointment might already be scheduled for the time slot.
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