Who is this article for?
You use Colib, or you are evaluating it, and you want to know how to reach our team, how to get trained, and where to check that the service is working normally. This article lists the support channels, the onboarding and training resources, and the service status page.
Contact our support team
Our support team answers in French and in English. The more details you give (what you were doing, the page, the time, a screenshot without client information), the faster we can help.
| Channel | How |
|---|---|
| Write to support@colib.io. If you write about your account, use the email address of your Colib account. | |
| Chat | Use the chat window (chatbot) at the bottom right of our website (www.colib.io): it answers common questions right away and can put you in touch with our team. |
| Contact form | Fill in the form of our contact page (www.colib.io/contact). |
| Phone | The phone number of Colib is shown at the bottom of every page of our website: +1 (438) 230-4039. Email us before calling us if possible. |
| Online meeting | Book a call with our team (www.colib.io/demo), for a demonstration or for help configuring your practice. |
Important: never send health information about a client by email (notes, diagnoses, test results). To show us a problem, describe it or send a screenshot in which client information is hidden.
Onboarding and training
- Getting started checklist — when you create your account, the Get started with Colib checklist of your Home page (www.colib.io/establishmentadmin/home) guides you through the first settings. Take the tour again replays the guided tour of the main menus, and Book a call with our team lets you book a free session with us.
- Getting started guide — every setting worth looking at, in the recommended order: How to get started successfully on Colib.
- Help center — step-by-step articles for every part of Colib, many of them with screenshots and short animations, in English and in French, on help.colib.io.
- Free trial — the 30-day free trial gives access to all the features and to our support team. Please see the article titled "What happens when my free trial ends?".
- Moving from another software — send us your questions before the migration: we are happy to check your import file with you. See How to migrate clients, appointments, documents and notes to Colib.
- Dedicated onboarding — the Clinic plan includes dedicated training and onboarding, and priority support. A practitioner who needs a dedicated onboarding can ask for it by email when choosing their plan. See our pricing page (www.colib.io/pricing).
Check the status of the service
If Colib seems slow or unavailable, check our public status page first: app.pulsetic.com/status/Sfv76lJ5. It shows the current state of the service, and it is linked as Status Page at the bottom of every page of our website. To be informed by email in case of an outage, click Manage subscription on the status page and subscribe. If the status page shows that everything works, write to us with the details of the problem.
Good to know
- Test before going live — please see the article titled "How to test Colib with a fictitious client before going live".
- Security and privacy — see What data security and compliance measures does Colib offer?
Still have a question?
Write to us at support@colib.io, we will be happy to help.
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